Refund and Returns Policy

Refund and Returns Policy for Dupont Lighter Verification Co., Ltd.

Last Updated: 08-1-2023

At Dupont Lighter Verification Co., Ltd., we strive to offer the best possible service for verifying the authenticity of S.T. Dupont lighters. We understand that there may be circumstances where you are not satisfied with our services, and we are committed to resolving these situations in a fair and transparent manner. This policy outlines the conditions under which refunds and returns are processed.

1. Scope of Services:
Our services involve the professional verification of S.T. Dupont lighters to determine their authenticity. This involves a detailed analysis, including visual inspection, database checks, material and component testing, and expert consultation.

2. Refund Eligibility:
Refunds are considered on a case-by-case basis. To be eligible for a refund, you must submit your request within 14 days of receiving your verification report. The request must include specific reasons for dissatisfaction with our services.

3. Non-refundable Services:
Please note that due to the nature of our services, once we have commenced the verification process, those services are non-refundable.

4. Return of Physical Items:
In cases where physical items (e.g., lighters) were sent to us for verification, items will be returned to the customer at their expense unless otherwise agreed upon. We are not responsible for any damage or loss that occurs during the return shipping process.

5. Refund Process:
To initiate a refund, please contact us at [Your Contact Information] with your order number and detailed reasons for your request. Our team will review your request and respond within a specified timeframe.

6. Refund Amount:
The amount refunded will be based on the services rendered up until the point the refund request is made. We reserve the right to deduct a processing fee from the refund amount.

7. Refund Method:
Refunds will be processed through the original payment method used during the purchase.

8. Cancellation Policy:
If you wish to cancel your request for our services, please contact us within 24 hours of placing your order. Cancellations made after this period may be subject to a cancellation fee.

9. Customer Responsibilities:
It is the customer’s responsibility to provide accurate and complete information during the verification process. We are not responsible for any errors or inaccuracies in the verification report due to incorrect or incomplete information provided by the customer.

10. Limitation of Liability:
Dupont Lighter Verification Co., Ltd. will not be liable for any indirect, special, incidental, punitive, or consequential damages, including but not limited to loss of data, business interruption, or loss of profits, arising out of or in connection with this policy.

11. Changes to This Policy:
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be posted on this page and are effective immediately upon posting.

12. Contact Information:
For any questions or concerns regarding this Refund and Returns Policy, please contact us through the contact information provided on our website.

13. Governing Law:
This Refund and Returns Policy shall be governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising out of or related to our services and this policy will be handled in the jurisdiction of [Your Country/State].