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Got questions about our luxury item authentication process? You’re not alone! We’ve put together this handy FAQ section to tackle the most common head-scratchers our customers have. Dive in, and if you still have a burning question, give our support team a shout!

Our authentication process involves a meticulous examination of the luxury item using a combination of proprietary techniques, expert knowledge, and state-of-the-art tools. Each item is assessed based on its craftsmanship, materials, unique identifiers, and other brand-specific characteristics.

Typically, the authentication process takes between 24 to 48 hours. However, for certain rare or vintage items, it might take a bit longer as additional research and verification might be required.

Absolutely. We prioritize the security and privacy of our customers. All personal and payment information is encrypted and stored securely. We do not share your details with any third parties.

If an item is determined to be inauthentic, we will provide a detailed report explaining the reasons for this conclusion. We recommend not selling or purchasing any items that fail the authentication process.

Yes, we stand by our authentication process and the expertise of our team. If an item we’ve authenticated is later proven to be inauthentic, we offer a money-back guarantee subject to terms and conditions.

We do offer an expedited service for an additional fee. If you’re in a hurry, please select the expedited option during the checkout process or contact our support team for assistance.

You can reach out to our dedicated customer support team via the “Contact Us” page on our website. We aim to respond to all inquiries within 24 hours.